Samsung microwave has a design flaw called keypad 5e or se failure
Samsung microwave has a design flaw called keypad 5e or se failure
I bought this microwave. It failed after few months. Before you buy samsung microwave you should go online and search for "samsung 5e or se error. This error caused by steam and heat developed in the kitchen. Samsung knew about this but keep selling its microwave. Most microwave will fail after warranty expired
DO NOT BUY THIS MICROWAVE!!!!!!!
If you are thinking about buying this microwave, please save yourself the total cost and do not consider any Samsung microwave. Like most reviewers here, I purchased this microwave in 2010 when it was new. It's not a coincidence that the majority of reviewers here are finding that somewhere between 18 and 24 months into ownership that this sad excuse for a microwave gets an SE error, which is Samsung speak for "short error." Basically the keypad is shorting out due to steam and heat in the kitchen. Not steam from running a full-scale, restaurant style 24 hour menu that feeds 100 people a day, but your normal boiling water for pasta or cooking an egg or two with some grits on the weekend. That's about as much as this microwave is built to hold up to. If you contact Samsung, they will gladly get a service technician scheduled for you at a cost of $100.00 just to look. The actual part is user replaceable, but requires you use a heatgun or blowdryer to remove the number pad and involves...
Very Different Experience from the One Star Reviews
I almost didn't buy this microwave because of all the negative Amazon reviews, but after a little more research on the net I noticed that at other outlets the ratings were very different. Disregarding the reviews on Samsung's website (I always wonder about the integrity of reviews on manufacturer sites), I discovered the following:
- Sears showed 3.5 stars with 57 reviews
- HHGregg showed 4.5 stars with 95 reviews
- Testfreaks.com gives it 8.8 out of 10 with 247 reviews (that includes many bad reviews from Amazon)
- Home Depot has 4 stars with 21 reviews
- Best Buy gives it 4 stars with 105 reviews
- Lowes gives it 3 stars with 42 reviews
After considering the reviews from all of the other sellers, I decided to go ahead and buy this microwave in November 2012. Since it does have such a large number of negatives, I opted to buy it from my local Sears (easier to get repaired or replaced that way) along with a five year extended...
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